Customer information
Support
Where to get account, entitlement, billing-route and product-use help.
Contact support
Email support@jestral.co.uk for account, entitlement, billing-route and reasonable product-use help.
Include your JESTRAL Support ID for app diagnostics where helpful. Do not include board content, passwords or card details.
For a provider-managed receipt, payment, order or refund issue, use Sold through Onelink order support. The provider's consumer terms and privacy policy explain its role.
Response targets and scope
JESTRAL aims to respond to ordinary support requests within three UK business days. This is a response target, not a guaranteed service level or fix deadline.
If Stripe Managed Payments asks JESTRAL for sale information under an applicable 48-hour provider deadline, that request takes priority and the ordinary three-business-day target does not extend it.
Standard support does not include custom development, onboarding, managed hosting, priority response or an uptime service level unless a written Studio order says otherwise.